Frequently Asked Questions

Find answers to common questions about your HIYA shopping experience

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to your favorite existing garments for the best fit.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Do you restock items that are sold out?

Many of our core pieces are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.

What materials do you use in your clothing?

HIYA prioritizes high-quality fabrics ranging from organic cotton to sustainable synthetics. Material compositions are listed under the 'Details' tab on every product.

How should I care for my HIYA garments?

To maintain the longevity of your items, please follow the care label instructions. Generally, we recommend cold washes and air drying for most of our fashion pieces.

Do you offer international shipping?

Yes, HIYA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.